Information Design for Congested Social Services: Optimal Need-Based Persuasion
Anunrojwong J, Iyer K, Manshadi V. Information Design for Congested Social Services: Optimal Need-Based Persuasion. 2020, 349-350. DOI: 10.1145/3391403.3399504.Peer-Reviewed Original ResearchHigh-need usersService providersKnowledge of users’ typesHigher waiting costsBayesian persuasion frameworkLevel of congestionFull informationUser typesInformation advantageServer queueing systemReduce congestionTraffic managementPareto improvementWaiting costStylized modelFirst-best welfareLong queuesCongestionSocial servicesInformation designInformational leversWelfare improvementCoordination devicePublic housing authoritiesQueue