2023
Information Design for Congested Social Services: Optimal Need-Based Persuasion
Anunrojwong J, Iyer K, Manshadi V. Information Design for Congested Social Services: Optimal Need-Based Persuasion. Management Science 2023, 69: 3778-3796. DOI: 10.1287/mnsc.2022.4548.Peer-Reviewed Original ResearchHigh-need usersEffectiveness of information designKnowledge of users’ typesPrivate outside optionsAbsence of price discriminationFirst-come-first-served queueRevenue managementMarketing analyticsGabriel WeintraubReduce congestionPrice discriminationStylized modelE-companionImprove social outcomesImprove welfareService providersFull informationWelfare outcomesCongestionCentralized admissionsInformation designUser typesWaiting timeHeterogeneous usersWelfare
2020
Information Design for Congested Social Services: Optimal Need-Based Persuasion
Anunrojwong J, Iyer K, Manshadi V. Information Design for Congested Social Services: Optimal Need-Based Persuasion. 2020, 349-350. DOI: 10.1145/3391403.3399504.Peer-Reviewed Original ResearchHigh-need usersService providersKnowledge of users’ typesHigher waiting costsBayesian persuasion frameworkLevel of congestionFull informationUser typesInformation advantageServer queueing systemReduce congestionTraffic managementPareto improvementWaiting costStylized modelFirst-best welfareLong queuesCongestionSocial servicesInformation designInformational leversWelfare improvementCoordination devicePublic housing authoritiesQueue