2024
Survey Protocols, Response Rates, and Representation of Underserved Patients
Elliott M, Brown J, Hambarsoomian K, Parast L, Beckett M, Lehrman W, Giordano L, Goldstein E, Cleary P. Survey Protocols, Response Rates, and Representation of Underserved Patients. JAMA Health Forum 2024, 5: e234929. PMID: 38241055, PMCID: PMC10799262, DOI: 10.1001/jamahealthforum.2023.4929.Peer-Reviewed Original ResearchConceptsHospital Consumer Assessment of Healthcare Providers and SystemsOther Pacific IslanderDiverse patient populationsMultiracial patientsPatient surveyConsumer Assessment of Healthcare Providers and SystemsAssessment of Healthcare Providers and SystemsHealthcare Providers and SystemsCenters for Medicare & Medicaid ServicesRandomized clinical trialsUS Centers for Medicare & Medicaid ServicesWhite patientsResponse rateQuality improvement effortsService linesPacific Islander patientsSurvey protocolPacific IslandersPatient populationIslander patientsPatient-importantUnderserved patient groupsMedicaid ServicesAlaska NativesMain Outcomes
2023
Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic
Elliott M, Beckett M, Cohea C, Lehrman W, Cleary P, Giordano L, Russ C, Goldstein E, Fleisher L. Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic. JAMA Health Forum 2023, 4: e232766. PMID: 37624612, PMCID: PMC10457712, DOI: 10.1001/jamahealthforum.2023.2766.Peer-Reviewed Original ResearchConceptsCohort studyPatient experienceCare experiencesTop quartile hospitalsAffected measuresAge 65 yearsSurgical service linesStaffing levelsCOVID-19 pandemicPatient experience scoresPatient care experiencesEffect sizePrimary outcomeHCAHPS measuresPrepandemic dataHospital careMAIN OUTCOMESummary scoresHCAHPS scoresUS hospitalsLarge effect sizesPrimary analysisHospitalDischarge informationSecondary analysis
2022
Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019
Orr N, Zaslavsky A, Hays R, Cleary P, Haviland A, Brown J, Dembosky J, Martino S, Gaillot S, Elliott M. Development, methodology, and adaptation of the Medicare Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience survey, 2007–2019. Health Services And Outcomes Research Methodology 2022, 23: 1-20. DOI: 10.1007/s10742-022-00277-9.Peer-Reviewed Original Research
2020
Effects of Leader Tactics on the Creativity, Implementation, and Evolution of Ideas to Improve Healthcare Delivery
Lee YSH, Cleary PD, Nembhard IM. Effects of Leader Tactics on the Creativity, Implementation, and Evolution of Ideas to Improve Healthcare Delivery. Journal Of General Internal Medicine 2020, 36: 341-348. PMID: 32869206, PMCID: PMC7878632, DOI: 10.1007/s11606-020-06139-9.Peer-Reviewed Original ResearchCommunicating in a public health crisis
Wang H, Cleary PD, Little J, Auffray C. Communicating in a public health crisis. The Lancet Digital Health 2020, 2: e503. PMID: 32838253, PMCID: PMC7417177, DOI: 10.1016/s2589-7500(20)30197-7.Peer-Reviewed Original ResearchThe How Matters
Lee YSH, King MD, Anderson D, Cleary PD, Nembhard IM. The How Matters. Medical Care 2020, 58: 643-650. PMID: 32520838, DOI: 10.1097/mlr.0000000000001342.Peer-Reviewed Original ResearchConceptsPatient healthPrimary care providersQualified health centersDisease managementChronic disease managementPCP participationPatient characteristicsCare teamHealth centersHigher oddsPCP communicationCare providersPatient health managementPatientsHypertensionPractice sitesDisease controlDiabetesElectronic recordsLongitudinal studyMultilevel regression modelsTeam membersRegression modelsHealthPCPA quasi-experiment assessing the six-months effects of a nurse care coordination program on patient care experiences and clinician teamwork in community health centers
Nembhard IM, Buta E, Lee YSH, Anderson D, Zlateva I, Cleary PD. A quasi-experiment assessing the six-months effects of a nurse care coordination program on patient care experiences and clinician teamwork in community health centers. BMC Health Services Research 2020, 20: 137. PMID: 32093664, PMCID: PMC7038598, DOI: 10.1186/s12913-020-4986-0.Peer-Reviewed Original ResearchConceptsHigh-risk patientsCare coordinationCare experiencesOffice visitsSix-month effectsCare coordination programSame health systemCommunity health centersPatient office visitsPatient care experiencesLow-resource settingsMonths of useMonths of implementationPre-post designHealth centersPatient reportsPatient experiencePatientsProgram enrolleesHealthcare providersQuasi-experimental studyClinical staffHealth systemCoordination programStudy outcomes
2019
Associations of Mail Survey Length and Layout With Response Rates
Burkhart Q, Orr N, Brown JA, Hays RD, Cleary PD, Beckett MK, Perry SE, Gaillot S, Elliott MN. Associations of Mail Survey Length and Layout With Response Rates. Medical Care Research And Review 2019, 78: 441-448. PMID: 31747849, DOI: 10.1177/1077558719888407.Peer-Reviewed Original ResearchThe effects of survey version on patient experience scores and plan rankings
Beckett MK, Elliott MN, Burkhart Q, Cleary PD, Orr N, Brown JA, Gaillot S, Liu K, Hays RD. The effects of survey version on patient experience scores and plan rankings. Health Services Research 2019, 54: 1016-1022. PMID: 31149737, PMCID: PMC6736904, DOI: 10.1111/1475-6773.13172.Peer-Reviewed Original ResearchThe effect of different sampling and recall periods in the CAHPS Clinician & Group (CG‐CAHPS) survey
Hargraves JL, Cosenza C, Elliott MN, Cleary PD. The effect of different sampling and recall periods in the CAHPS Clinician & Group (CG‐CAHPS) survey. Health Services Research 2019, 54: 1036-1044. PMID: 31132159, PMCID: PMC6736918, DOI: 10.1111/1475-6773.13173.Peer-Reviewed Original ResearchDissatisfied Creators: Generating Creative Ideas Amid Negative Emotion in Health Care
Lee Y, Nembhard I, Cleary P. Dissatisfied Creators: Generating Creative Ideas Amid Negative Emotion in Health Care. Work And Occupations 2019, 47: 200-227. DOI: 10.1177/0730888419847702.Peer-Reviewed Original ResearchThe effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web‐based approaches
Fowler FJ, Cosenza C, Cripps LA, Edgman‐Levitan S, Cleary PD. The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web‐based approaches. Health Services Research 2019, 54: 714-721. PMID: 30656646, PMCID: PMC6505419, DOI: 10.1111/1475-6773.13109.Peer-Reviewed Original ResearchConceptsResponse rateMore primary care visitsPrimary care visitsPrimary care practicesSample of patientsLow response rateSurvey response rateCare visitsPatient populationAdministration protocolCAHPS surveyCare practicesPatientsCharacteristics of respondentsComparison of MailEmail invitationEmail addressesAdministration modeRespondent characteristicsLittle evidenceMailProtocolNonresponse biasVisitsDifferences in Hospitalizations Between Fee-for-Service and Medicare Advantage Beneficiaries
Ndumele CD, Elliott MN, Haviland AM, Burkhart Q, Orr N, Gaillot S, Cleary PD. Differences in Hospitalizations Between Fee-for-Service and Medicare Advantage Beneficiaries. Medical Care 2019, 57: 8-12. PMID: 30339575, DOI: 10.1097/mlr.0000000000001000.Peer-Reviewed Original ResearchConceptsFFS coverageHospitalization ratesMedicare AdvantageMultivariable logistic regression modelMA enrolleesRate of hospitalizationLower hospitalization ratesPatterns of careMedicare Advantage beneficiariesLogistic regression modelsMedicare Consumer AssessmentHospital admissionRetrospective studyHealth characteristicsService useHospitalizationHealth statusHealthcare providersEnrollee demographicsConsumer AssessmentEnrolleesSystem surveySignificant age differencesMA enrollmentMA respondents
2018
Hospital quality indicators are not unidimensional: A reanalysis of Lieberthal and Comer
Cefalu MS, Elliott MN, Setodji CM, Cleary PD, Hays RD. Hospital quality indicators are not unidimensional: A reanalysis of Lieberthal and Comer. Health Services Research 2018, 54: 502-508. PMID: 30259508, PMCID: PMC6407350, DOI: 10.1111/1475-6773.13056.Peer-Reviewed Original ResearchConceptsHospital quality indicatorsHospital qualityHospital Value-Based PurchasingHospital Compare dataAmerican Hospital Association Annual SurveyHospital carePatient experienceDifferent hospitalsValue-based purchasingRidit scoresIndicators of structureQuality indicatorsExploratory factor analysisHospitalPrior publicationsMortalityUnderstanding the determinants of public trust in the health care system in China: an analysis of a cross-sectional survey
Zhao D, Zhao H, Cleary PD. Understanding the determinants of public trust in the health care system in China: an analysis of a cross-sectional survey. Journal Of Health Services Research & Policy 2018, 24: 37-43. PMID: 30176742, DOI: 10.1177/1355819618799113.Peer-Reviewed Original ResearchInternational variations in trust in health care systems
Zhao D, Zhao H, Cleary PD. International variations in trust in health care systems. The International Journal Of Health Planning And Management 2018, 34: 130-139. PMID: 30109894, DOI: 10.1002/hpm.2597.Peer-Reviewed Original ResearchConceptsGross national incomeHealth care expendituresNational incomeEconomic circumstancesCare expendituresInternational Social Survey ProgrammeHealth care systemCountry gross national incomeHigh health expendituresLower health care expendituresIntercountry variabilityHealth expenditurePublic trustHealth Care SurveyCare systemCapitaIntercountry differencesIncomeExpenditureCountriesRespondent's educationSurvey programLess trustInternational variationTrustDissatisfied Creators: Dissatisfaction, Staff Characteristics and Creativity in Health Care Teams
Lee Y, Cleary P, Nembhard I. Dissatisfied Creators: Dissatisfaction, Staff Characteristics and Creativity in Health Care Teams. Academy Of Management Proceedings 2018, 2018: 13637. DOI: 10.5465/ambpp.2018.250.Peer-Reviewed Original Research
2017
Association of State Access Standards With Accessibility to Specialists for Medicaid Managed Care Enrollees
Ndumele CD, Cohen MS, Cleary PD. Association of State Access Standards With Accessibility to Specialists for Medicaid Managed Care Enrollees. JAMA Internal Medicine 2017, 177: 1445-1451. PMID: 28806455, PMCID: PMC5710214, DOI: 10.1001/jamainternmed.2017.3766.Peer-Reviewed Original ResearchA Flow-Based Model of the HIV Care Continuum in the United States
Gonsalves GS, Paltiel AD, Cleary PD, Gill MJ, Kitahata MM, Rebeiro PF, Silverberg MJ, Horberg M, Abraham AG, Althoff KN, Moore R, Bosch RJ, Tang T, Hall HI, Kaplan EH. A Flow-Based Model of the HIV Care Continuum in the United States. JAIDS Journal Of Acquired Immune Deficiency Syndromes 2017, 75: 548-553. PMID: 28471841, PMCID: PMC5533168, DOI: 10.1097/qai.0000000000001429.Peer-Reviewed Original ResearchConceptsViral suppressionAntiretroviral therapyHIV careNorth American AIDS Cohort CollaborationProportion of HIVHIV care continuumCohort CollaborationHIV diagnosisAntiretroviral treatmentVirological dataCare continuumFlow of patientsDisease controlPatientsCareAverage timeHIVTherapyLaboratory resultsMonthsSuppressionYearsDiagnosisIndividualsPreventionFostering Implementation of Staff’s Creative Ideas to Improve Patient Healthcare Experiences
Lee Y, Cleary P, Nembhard I. Fostering Implementation of Staff’s Creative Ideas to Improve Patient Healthcare Experiences. Academy Of Management Proceedings 2017, 2017: 11079. DOI: 10.5465/ambpp.2017.73.Peer-Reviewed Original Research