1993
Using patient reports to improve medical care
Cleary P, Edgman-Levitan S, Walker J, Gerteis M, Delbanco T. Using patient reports to improve medical care. Quality Management In Health Care 1993, 2: 31-38. PMID: 10131018, DOI: 10.1097/00019514-199302010-00007.Peer-Reviewed Original ResearchMeSH KeywordsData CollectionHospital-Patient RelationsPatient AdvocacyPatient SatisfactionQuality of Health CareTotal Quality ManagementUnited StatesWhat patients really want.
Gerteis M, Edgman-Levitan S, Walker J, Stoke D, Cleary P, Delbanco T. What patients really want. Health Management Quarterly 1993, 15: 2-6. PMID: 10129190.Peer-Reviewed Original Research
1991
Patients Evaluate Their Hospital Care: A National Survey
Cleary P, Edgman-Levitan S, Roberts M, Moloney T, McMullen W, Walker J, Delbanco T. Patients Evaluate Their Hospital Care: A National Survey. Health Affairs 1991, 10: 254-267. PMID: 1778560, DOI: 10.1377/hlthaff.10.4.254.Peer-Reviewed Original Research