Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration
Davies EA, Meterko MM, Charns MP, Nealon Seibert M, Cleary PD. Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration. BMC Health Services Research 2011, 11: 334. PMID: 22151714, PMCID: PMC3266219, DOI: 10.1186/1472-6963-11-334.Peer-Reviewed Original ResearchAttitude of Health PersonnelClinical CompetenceHealth Care SurveysHospitals, VeteransHumansInterviews as TopicMedical Staff, HospitalOrganizational Case StudiesOrganizational CulturePatient SatisfactionPatient-Centered CareQuality ImprovementSocial SupportSurgicentersSurveys and QuestionnairesSystems AnalysisUnited StatesUnited States Department of Veterans Affairs