2003
A hospitalization from hell: a patient's perspective on quality.
Cleary PD. A hospitalization from hell: a patient's perspective on quality. Annals Of Internal Medicine 2003, 138: 33-9. PMID: 12513042, DOI: 10.7326/0003-4819-138-1-200301070-00009.Peer-Reviewed Original Research
1998
Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’
Cleary P. Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’. International Journal Of Technology Assessment In Health Care 1998, 14: 35-37. PMID: 9599093, DOI: 10.1017/s0266462300010503.Peer-Reviewed Original Research
1995
Medical patients’ assessments of their care during hospitalization
Delbanco T, Stokes D, Cleary P, Edgman-Levitan S, Walker J, Gerteis M, Daley J. Medical patients’ assessments of their care during hospitalization. Journal Of General Internal Medicine 1995, 10: 679-685. PMID: 8770720, DOI: 10.1007/bf02602763.Peer-Reviewed Original ResearchConceptsHospital careHospitalized medical patientsNon-federal acute care hospitalsHospital-based careAcute care hospitalsInpatient hospital careCross-sectional surveyProbability sampleMost patientsCare hospitalMedical patientsPatient assessmentPatient's perspectivePatientsHospitalizationHospital routineHealth statusPrompt attentionSociodemographic characteristicsTelephone interviewsCareMedical servicesHospitalOne-thirdOverall satisfaction