2001
Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments
Eisen S, Shaul J, Leff S, Stringfellow V, Clarridge B, Cleary P. Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments. The Journal Of Behavioral Health Services & Research 2001, 28: 347-369. PMID: 11497028, DOI: 10.1007/bf02287249.Peer-Reviewed Original ResearchConceptsBehavioral health surveyHealth plan performanceBehavioral health plansTreatment outcomesHealth SurveyResponse rateHealth plansConsumer AssessmentNational Consumer SurveyInsurance plansPlan performanceProgram SurveySurvey developmentSurvey itemsConsumer burdenAspects of appropriatenessGreater validityUse of Consumer Ratings for Quality Improvement in Behavioral Health Insurance Plans
Shaul J, Eisen S, Stringfellow V, Clarridge B, Hermann R, Nelson D, Anderson E, Kubrin A, Leff H, Cleary P. Use of Consumer Ratings for Quality Improvement in Behavioral Health Insurance Plans. The Joint Commission Journal On Quality And Patient Safety 2001, 27: 216-229. PMID: 11293838, DOI: 10.1016/s1070-3241(01)27019-9.Peer-Reviewed Original ResearchConceptsBehavioral health plansHealth plansAdult patientsBehavioral health care servicesCommercial health plansAspects of careHealth care servicesHealth plan policiesHealth care plansQuality improvement effortsHealth insurance plansPatient groupPositive responseCare plansAssistance patientsResponse rateCare servicesPatientsLeast positive responsesConsumer AssessmentPublic assistance patientsServices SurveyInsurance plansNational CommitteeTreatment
1999
Development of a Consumer Survey for Behavioral Health Services
Eisen S, Shaul J, Clarridge B, Nelson D, Spink J, Cleary P. Development of a Consumer Survey for Behavioral Health Services. Psychiatric Services 1999, 50: 793-798. PMID: 10375149, DOI: 10.1176/ps.50.6.793.Peer-Reviewed Original ResearchConceptsBehavioral health servicesHealth servicesInsurance plansSubstance abuse servicesConsumer satisfaction surveyMedicaid plansAbuse servicesMental healthConsumer AssessmentCommercial plansSatisfaction instrumentSatisfaction surveyConsumer focus groupsFurther testingFocus groupsGroupDiverse sampleFuture effortsService instrumentReporting formatCareThe Impact of Having Parents Report About Both Their Own and Their Children's Experiences With Health Insurance Plans
Shaul J, Fowler F, Zaslavsky A, Homer C, Gallagher P, Cleary P. The Impact of Having Parents Report About Both Their Own and Their Children's Experiences With Health Insurance Plans. Medical Care 1999, 37: ms59-ms68. PMID: 10098560, DOI: 10.1097/00005650-199903001-00007.Peer-Reviewed Original ResearchMeSH KeywordsAdultChildChild Health ServicesConsumer BehaviorCost-Benefit AnalysisData CollectionFemaleFollow-Up StudiesHealth Benefit Plans, EmployeeHealth Care SurveysHumansMaleParentsPilot ProjectsQuality of Health CareReproducibility of ResultsSurveys and QuestionnairesTime FactorsUnited StatesUnited States Agency for Healthcare Research and QualityWashingtonConceptsHealth care experiencesLow response rateOwn careResponse rateChild health careChildren surveyHealth insurance plansStudy groupCare experiencesPattern of responseHealth plansTelephone interviewsCareHealth careLatter groupInsurance plansAdultsSurvey questionsWeak associationParent reportPositive responseSurvey administrationChildrenAssociationChild care