2008
Call Center Outsourcing Contracts Under Information Asymmetry
Hasija S, Pinker E, Shumsky R. Call Center Outsourcing Contracts Under Information Asymmetry. Management Science 2008, 54: 793-807. DOI: 10.1287/mnsc.1070.0804.Peer-Reviewed Original Research
2006
The value of sharing lead time information
Dobson G, Pinker E. The value of sharing lead time information. IIE Transactions 2006, 38: 171-183. DOI: 10.1080/07408170500436930.Peer-Reviewed Original ResearchLead-time informationEnterprise Resource Planning (ERP) systemsResource planning systemsInformation system integrationCustomer toleranceFirm profitsCustomer sensitivityCustomer experienceLead timeSales peoplePotential customersFirmsTime informationCustomersInformation increasesProfitSystem integrationWidespread adoptionPlanning systemOperational dataAdoptionSpecific typesBenefitsInformationMore information
2004
Salesforce design with experience-based learning
MISRA S, PINKER E, SHUMSKY R. Salesforce design with experience-based learning. IIE Transactions 2004, 36: 941-952. DOI: 10.1080/07408170490487777.Peer-Reviewed Original Research