2010
Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration
Pinker E, Shumsky R, Lee H, Hasija S. Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. 2010, 1-10. DOI: 10.1109/hicss.2010.265.Peer-Reviewed Original Research
2009
Can flexibility be constraining?
Pinker E, Lee H, Berman O. Can flexibility be constraining? IIE Transactions 2009, 42: 45-59. DOI: 10.1080/07408170903113789.Peer-Reviewed Original ResearchOptimal staffing decisionsDemand shocksUncertain demandFlexibility policiesForms of flexibilityHigher total costsInventory costsLittle slackFirmsWorkforce flexibilityTotal costShockStaffing decisionsDemandCostPolicySlackSecond stageDecisionsCommon optionFirst stageWorkforceFlexibilityDifferent formsBenefits
2008
Call Center Outsourcing Contracts Under Information Asymmetry
Hasija S, Pinker E, Shumsky R. Call Center Outsourcing Contracts Under Information Asymmetry. Management Science 2008, 54: 793-807. DOI: 10.1287/mnsc.1070.0804.Peer-Reviewed Original Research
2006
The value of sharing lead time information
Dobson G, Pinker E. The value of sharing lead time information. IIE Transactions 2006, 38: 171-183. DOI: 10.1080/07408170500436930.Peer-Reviewed Original ResearchLead-time informationEnterprise Resource Planning (ERP) systemsResource planning systemsInformation system integrationCustomer toleranceFirm profitsCustomer sensitivityCustomer experienceLead timeSales peoplePotential customersFirmsTime informationCustomersInformation increasesProfitSystem integrationWidespread adoptionPlanning systemOperational dataAdoptionSpecific typesBenefitsInformationMore informationAnalyzing the Simultaneous Use of Auctions and Posted Prices for Online Selling
Etzion H, Pinker E, Seidmann A. Analyzing the Simultaneous Use of Auctions and Posted Prices for Online Selling. Manufacturing & Service Operations Management 2006, 8: 68-91. DOI: 10.1287/msom.1060.0101.Peer-Reviewed Original ResearchHigh-valuation consumersDual-channel settingDual-channel strategyPosted PricesMarket segmentationMonopolist sellerMultiunit auctionsAuction durationOnline channelOnline sellingConsumer choiceConsumer marketAuctionsPricesSellersIdentical productsDual channelFirmsOptimal choiceRevenueThreshold policyMarketOptimal strategyConsumersSelling
2004
Salesforce design with experience-based learning
MISRA S, PINKER E, SHUMSKY R. Salesforce design with experience-based learning. IIE Transactions 2004, 36: 941-952. DOI: 10.1080/07408170490487777.Peer-Reviewed Original Research
2002
Strategies for transitioning 'old economy' firms to e-business
Pinker E, Seidmann A, Foster R. Strategies for transitioning 'old economy' firms to e-business. Communications Of The ACM 2002, 45: 76-83. DOI: 10.1145/506218.506219.Peer-Reviewed Original Research
2001
Contingent Labor Contracting Under Demand and Supply Uncertainty
Milner J, Pinker E. Contingent Labor Contracting Under Demand and Supply Uncertainty. Management Science 2001, 47: 1046-1062. DOI: 10.1287/mnsc.47.8.1046.10233.Peer-Reviewed Original ResearchSupply uncertaintyLong-term contractsSupply agenciesLabor supplyOptimal contractContract parametersAvailability uncertaintyProductivity uncertaintyLabor contractingFirmsContractsContingent laborContract negotiationsMathematical modelDemandUncertaintySupplyContractingOptimal wayAgenciesLaborLarge rangeProductivityModelNegotiations
2000
Staffing Challenges in Financial Services
Larson R, Pinker E. Staffing Challenges in Financial Services. 2000, 327-356. DOI: 10.1007/978-1-4615-4605-4_17.ChaptersFinancial services firmsService firmsTraditional retailingProfessional staff membersFinancial servicesHome DepotFirmsWal-MartMotivated professionalsIndustry leadersLabor poolCustomer impressionsImportant assetCost of trainingDual responsibilityUnique skillsCustomersAssetsDiffering needsStaff membersCost categoriesRetailingManagersCost partsProfessionalsWorker incentives to learn in gatekeeper systems: lessons for the implementation of knowledge management systems
Pinker E, VanHorn R. Worker incentives to learn in gatekeeper systems: lessons for the implementation of knowledge management systems. 2000, vol.1: 10 pp.. DOI: 10.1109/hicss.2000.926710.Peer-Reviewed Original ResearchOwn human capitalHuman capitalLikelihood of innovationKnowledge management systemDiffusion of knowledgeEmployee commitmentFlow of workIndividual employeesKM initiativesFirmsEmployeesAssimilation of knowledgeAccount decisionsConceptual modelCapitalHealthcare industryKMSCare organizationsManagement systemNew skillsIncentivesCommitmentOrganizationWorkersPatient referral process