2006
The value of sharing lead time information
Dobson G, Pinker E. The value of sharing lead time information. IIE Transactions 2006, 38: 171-183. DOI: 10.1080/07408170500436930.Peer-Reviewed Original ResearchLead-time informationEnterprise Resource Planning (ERP) systemsResource planning systemsInformation system integrationCustomer toleranceFirm profitsCustomer sensitivityCustomer experienceLead timeSales peoplePotential customersFirmsTime informationCustomersInformation increasesProfitSystem integrationWidespread adoptionPlanning systemOperational dataAdoptionSpecific typesBenefitsInformationMore information
2000
Staffing Challenges in Financial Services
Larson R, Pinker E. Staffing Challenges in Financial Services. 2000, 327-356. DOI: 10.1007/978-1-4615-4605-4_17.ChaptersFinancial services firmsService firmsTraditional retailingProfessional staff membersFinancial servicesHome DepotFirmsWal-MartMotivated professionalsIndustry leadersLabor poolCustomer impressionsImportant assetCost of trainingDual responsibilityUnique skillsCustomersAssetsDiffering needsStaff membersCost categoriesRetailingManagersCost partsProfessionals