Perioperative Process Mapping to Identify Inefficiencies at a Tertiary Hospital in Malawi
Serrato P, Msosa V, Kondwani J, Nkhumbwah M, Brault M, Heckmann R, Weiner S, Sion M, Mulima G. Perioperative Process Mapping to Identify Inefficiencies at a Tertiary Hospital in Malawi. Journal Of Surgical Research 2024, 302: 329-338. PMID: 39126874, DOI: 10.1016/j.jss.2024.07.017.Peer-Reviewed Original ResearchHospital staffThematic analysisSurgical case cancellationCase cancellationsTertiary hospitalPerioperative processProvider-patient relationshipDisrupt patient careConstant comparative methodPublic tertiary hospitalPatients expressed frustrationCase cancellation rateIn-depth interviewsPatient perspectiveHospital's rolePatient careEmotional distressHospital systemModifiable causesNVivo softwareAudio-recordedCommunication barriersPurposive samplingStaffProcessing maps