2016
Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition
Cleary PD. Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition. Journal Of Health Politics Policy And Law 2016, 41: 675-696. PMID: 27127265, DOI: 10.1215/03616878-3620881.Peer-Reviewed Original ResearchConceptsHealth care qualityQuality improvement effortsPatient satisfactionCare experiencesCare qualityHigh-quality patient-centered carePatient-centered carePatient care experiencesHealth care systemBetter outcomesCare needsPatient experienceImprovement effortsCare systemCareSurvey-based assessmentOutcomesMultiple outcomesBroad effectsAvailable researchBroad improvementsEvolving Concept
2001
Medicare Managed Care CAHPS®: A Tool for Performance Improvement.
Goldstein E, Cleary PD, Langwell KM, Zaslavsky AM, Heller A. Medicare Managed Care CAHPS®: A Tool for Performance Improvement. Medicare & Medicaid Research Review 2001, 22: 101-107. PMID: 25372460, PMCID: PMC4194710.Peer-Reviewed Original Research
2000
A Comparison of Carepartner and Patient Experiences with Hospital Care
Eigen K, Walker J, Edgman-Levitan S, Cleary P, Delbanco T. A Comparison of Carepartner and Patient Experiences with Hospital Care. Families Systems & Health 2000, 18: 191-203. DOI: 10.1037/h0091846.Peer-Reviewed Original ResearchHospital experienceNon-clinical outcomesSupport of patientsDomains of careQuality improvement effortsFamily membersDischarge planningPatient satisfactionPatient responseHospital careSurgical careCarepartnersPatient experienceNationwide telephone surveyPatientsIndividual survey itemsHospital systemCareTelephone surveyFamily participationEmotional supportSurvey itemsImprovement effortsHospitalizationMore problems
1998
Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’
Cleary P. Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’. International Journal Of Technology Assessment In Health Care 1998, 14: 35-37. PMID: 9599093, DOI: 10.1017/s0266462300010503.Peer-Reviewed Original Research