2003
A hospitalization from hell: a patient's perspective on quality.
Cleary PD. A hospitalization from hell: a patient's perspective on quality. Annals Of Internal Medicine 2003, 138: 33-9. PMID: 12513042, DOI: 10.7326/0003-4819-138-1-200301070-00009.Peer-Reviewed Original Research
2000
A Comparison of Carepartner and Patient Experiences with Hospital Care
Eigen K, Walker J, Edgman-Levitan S, Cleary P, Delbanco T. A Comparison of Carepartner and Patient Experiences with Hospital Care. Families Systems & Health 2000, 18: 191-203. DOI: 10.1037/h0091846.Peer-Reviewed Original ResearchHospital experienceNon-clinical outcomesSupport of patientsDomains of careQuality improvement effortsFamily membersDischarge planningPatient satisfactionPatient responseHospital careSurgical careCarepartnersPatient experienceNationwide telephone surveyPatientsIndividual survey itemsHospital systemCareTelephone surveyFamily participationEmotional supportSurvey itemsImprovement effortsHospitalizationMore problems