2024
“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessmentLearning from patients: The impact of using patients’ narratives on patient experience scores
Nembhard I, Matta S, Shaller D, Lee Y, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2024, 49: 2-13. PMID: 38019459, PMCID: PMC10873528, DOI: 10.1097/hmr.0000000000000386.Peer-Reviewed Original Research
2023
Leveraging Patients’ Creative Ideas for Innovation in Health Care
LEE Y, GROB R, NEMBHARD I, SHALLER D, SCHLESINGER M. Leveraging Patients’ Creative Ideas for Innovation in Health Care. Milbank Quarterly 2023, 102: 233-269. PMID: 38090879, PMCID: PMC10938936, DOI: 10.1111/1468-0009.12682.Peer-Reviewed Original ResearchThe perceived value of a geriatrics‐surgery co‐management program: Perspectives from three surgical specialties
Gupta S, Walke L, Simone M, Michener A, Nembhard I. The perceived value of a geriatrics‐surgery co‐management program: Perspectives from three surgical specialties. Journal Of The American Geriatrics Society 2023, 72: 48-58. PMID: 37947016, DOI: 10.1111/jgs.18636.Peer-Reviewed Original ResearchPatient outcomesSurgical specialtiesOrthopaedic traumaAcademic trauma centerPresbyterian Medical CenterAdvanced practice providersComplex medical conditionsDiverse surgical specialtyPenn Presbyterian Medical CenterTrauma centerEligible cliniciansPatient historyPractice providersMedical CenterMedical conditionsCare supportPatient careCliniciansOlder adultsMedical concernsCase managersMedical issuesTraumaMixed-methods studyElectronic survey
2012
Improving Organizational Climate for Quality and Quality of Care
Nembhard IM, Northrup V, Shaller D, Cleary PD. Improving Organizational Climate for Quality and Quality of Care. Medical Care 2012, 50: s74-s82. PMID: 23064280, PMCID: PMC5428889, DOI: 10.1097/mlr.0b013e31826b1087.Peer-Reviewed Original ResearchConceptsTimeliness of careDoctor-patient communicationClinical Systems ImprovementPatient-centered careQuality of careStaff helpfulnessRatings of doctorsComparison clinicsIntervention clinicsPre-post designQuality improvement collaborativesControl clinicsDoctors' ratingsQuality careClinicClinic employeesDoctor's officeCareEquivocal effectsImprovement collaborativesMonthsPoor qualityMixed effectsDoctorsStaff relationshipsAll teach, all learn, all improve?
Nembhard IM. All teach, all learn, all improve? Health Care Management Review 2012, 37: 154-164. PMID: 21775892, PMCID: PMC4809246, DOI: 10.1097/hmr.0b013e31822af831.Peer-Reviewed Original ResearchConceptsHuman resource practicesResource practicesOrganization performanceOrganizational teamsIntraorganizational learningOrganizations' useOLASBreakthrough Series CollaborativesSurvey responsesPerformance improvement dataSecondary sourcesPerformance improvementTeam useEvidence-based practiceQuality improvement collaborativesOrganizationDemographic dataPerformance benefitsTeamHealth careHealthcare ImprovementImprovement collaborativesImprovement dataCollaborative teamPractice
2011
- Nembhard, I.M. and Tucker, A.L. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units. Organization Science, 2011, 22(4): 907-922.Peer-Reviewed Original Research
2009
Learning and Improving in Quality Improvement Collaboratives: Which Collaborative Features Do Participants Value Most?
Nembhard IM. Learning and Improving in Quality Improvement Collaboratives: Which Collaborative Features Do Participants Value Most? Health Services Research 2009, 44: 359-378. PMID: 19040423, PMCID: PMC2677044, DOI: 10.1111/j.1475-6773.2008.00923.x.Peer-Reviewed Original Research- Nembhard, I.M., Alexander, J., Hoff, T. and Ramanujam, R. Why Does the Quality of Health Care Continue to Lag? Insights from Management Research. Academy of Management Perspectives, 2009, 23(1), 24-42.Peer-Reviewed Original Research
2007
- Tucker, A.L., Nembhard, I.M., and Edmondson, A.C. Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units. Management Science 53(6):894-907, 2007.Peer-Reviewed Original Research
2006
- Nembhard, I.M. and Edmondson, A.C. Making it Safe: The Effects of Leader Inclusiveness and Professional Status on Psychological Safety and Improvement Efforts in Health Care Teams. Journal of Organizational Behavior 27(7):941-966, 2006.Peer-Reviewed Original Research