2024
“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchMeSH KeywordsAmbulatory Care FacilitiesFemaleHumansInterviews as TopicMaleNarrationPatient SatisfactionQualitative ResearchQuality ImprovementConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessment
2012
All teach, all learn, all improve?
Nembhard IM. All teach, all learn, all improve? Health Care Management Review 2012, 37: 154-164. PMID: 21775892, PMCID: PMC4809246, DOI: 10.1097/hmr.0b013e31822af831.Peer-Reviewed Original ResearchConceptsHuman resource practicesResource practicesOrganization performanceOrganizational teamsIntraorganizational learningOrganizations' useOLASBreakthrough Series CollaborativesSurvey responsesPerformance improvement dataSecondary sourcesPerformance improvementTeam useEvidence-based practiceQuality improvement collaborativesOrganizationDemographic dataPerformance benefitsTeamHealth careHealthcare ImprovementImprovement collaborativesImprovement dataCollaborative teamPractice