2012
Outsourcing a Two-Level Service Process
Lee H, Pinker E, Shumsky R. Outsourcing a Two-Level Service Process. Management Science 2012, 58: 1569-1584. DOI: 10.1287/mnsc.1110.1503.Peer-Reviewed Original ResearchStructure choiceOptimal incentive-compatible contractsService processLabour cost advantagesIncentive compatible contractsCustomer waiting costsCustomer problemsOperations managementOutsourcing optionBest contractCoordination conditionsWaiting costsCost advantageContractsClient preferencesClientsTwo-level processLariviereCostGatekeepersChoicePreferencesExpertsVendorsDecisionsIntroduction to the OR Forum Article: “Modeling the Impacts of Electricity Tariffs on Plug-in Hybrid Electric Vehicle Charging, Costs, and Emissions” by Ramteen Sioshansi
Pinker E. Introduction to the OR Forum Article: “Modeling the Impacts of Electricity Tariffs on Plug-in Hybrid Electric Vehicle Charging, Costs, and Emissions” by Ramteen Sioshansi. Operations Research 2012, 60: 505-505. DOI: 10.1287/opre.1120.1061.Commentaries, Editorials and Letters
2009
Can flexibility be constraining?
Pinker E, Lee H, Berman O. Can flexibility be constraining? IIE Transactions 2009, 42: 45-59. DOI: 10.1080/07408170903113789.Peer-Reviewed Original ResearchOptimal staffing decisionsDemand shocksUncertain demandFlexibility policiesForms of flexibilityHigher total costsInventory costsLittle slackFirmsWorkforce flexibilityTotal costShockStaffing decisionsDemandCostPolicySlackSecond stageDecisionsCommon optionFirst stageWorkforceFlexibilityDifferent formsBenefits
2004
Salesforce design with experience-based learning
MISRA S, PINKER E, SHUMSKY R. Salesforce design with experience-based learning. IIE Transactions 2004, 36: 941-952. DOI: 10.1080/07408170490487777.Peer-Reviewed Original Research