2008
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care: lessons from a quality improvement collaborative
Davies E, Shaller D, Edgman‐Levitan S, Safran DG, Oftedahl G, Sakowski J, Cleary PD. Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care: lessons from a quality improvement collaborative. Health Expectations 2008, 11: 160-176. PMID: 18494960, PMCID: PMC5060434, DOI: 10.1111/j.1369-7625.2007.00483.x.Peer-Reviewed Original ResearchConceptsPatient experienceClinical Systems ImprovementSample of patientsPatient-centered careCAHPS surveyHealthcare providersSimple interventionMedical groupConsumer AssessmentSystem surveyProcess evaluationHealthcare systemHarvard Medical SchoolQuality improvementBaseline dataCareInterventionPowerful stimulusMeasurable improvementResource manualGroupSmall improvementEngaged leadershipSuccessful groupSubsequent changes
2007
The Impact of a Quality Improvement Program on Systems, Processes, and Structures in Medical Clinics
McInnes DK, Landon BE, Wilson IB, Hirschhorn LR, Marsden PV, Malitz F, Barini-Garcia M, Cleary PD. The Impact of a Quality Improvement Program on Systems, Processes, and Structures in Medical Clinics. Medical Care 2007, 45: 463-471. PMID: 17446833, DOI: 10.1097/01.mlr.0000256965.94471.c2.Peer-Reviewed Original ResearchConceptsIntervention clinicsHuman immunodeficiency virus clinicHigher post-intervention scoresQuality Improvement ProgramPost-intervention scoresHIV careHIV clinicSurvey response rateIntervention cliniciansControl clinicsClinic structureResponse rateCare processesClinicMedical clinicsIntensive interventionMedical directorsQuality improvement techniquesCliniciansQuality improvementE-mail listsInterventionImprovement programs
2005
Hearing the patient’s voice? Factors affecting the use of patient survey data in quality improvement
Davies E, Cleary P. Hearing the patient’s voice? Factors affecting the use of patient survey data in quality improvement. BMJ Quality & Safety 2005, 14: 428. PMID: 16326789, PMCID: PMC1744097, DOI: 10.1136/qshc.2004.012955.Peer-Reviewed Original ResearchConceptsPatient survey dataPatient-centered careQuality improvement capacitySenior health professionalsQuality improvement staffQuality improvement infrastructureClinical dataCentered careHealth professionalsMedical groupSenior physiciansSurvey dataEffective interventionsPatientsPatient interactionsPatient voiceCareImprovement infrastructureQuality improvementOrganisational barriersProfessional barriersConsequent risk