2016
Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition
Cleary PD. Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition. Journal Of Health Politics Policy And Law 2016, 41: 675-696. PMID: 27127265, DOI: 10.1215/03616878-3620881.Peer-Reviewed Original ResearchConceptsHealth care qualityQuality improvement effortsPatient satisfactionCare experiencesCare qualityHigh-quality patient-centered carePatient-centered carePatient care experiencesHealth care systemBetter outcomesCare needsPatient experienceImprovement effortsCare systemCareSurvey-based assessmentOutcomesMultiple outcomesBroad effectsAvailable researchBroad improvementsEvolving Concept
2014
Should Health Care Providers be Accountable for Patients’ Care Experiences?
Anhang Price R, Elliott MN, Cleary PD, Zaslavsky AM, Hays RD. Should Health Care Providers be Accountable for Patients’ Care Experiences? Journal Of General Internal Medicine 2014, 30: 253-256. PMID: 25416601, PMCID: PMC4314483, DOI: 10.1007/s11606-014-3111-7.Peer-Reviewed Original ResearchConceptsHealth care providersPatient experience measuresCare providersPatient experienceCare experiencesExperience measuresCare qualityHigh-quality clinical careBetter patient experienceHealth care qualityPatients' scoresClinical carePatient's desirePatientsResponse rateHealthcare providersConsumer AssessmentSystem surveyStandardized approachExperiences SurveyProvidersExamining the Role of Patient Experience Surveys in Measuring Health Care Quality
Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Edgman-Levitan S, Cleary PD. Examining the Role of Patient Experience Surveys in Measuring Health Care Quality. Medical Care Research And Review 2014, 71: 522-554. PMID: 25027409, PMCID: PMC4349195, DOI: 10.1177/1077558714541480.Peer-Reviewed Original ResearchConceptsHealth care qualityBetter patient care experiencesLess health care utilizationCare qualityBetter clinical outcomesHealth care utilizationPatient experience surveysPatient experience measuresPatient care experiencesBetter patient safetyClinical outcomesCare utilizationExperiences SurveyPatient experienceCare experiencesPatient safetyClinical processesExperience measuresPublic reportingStandard protocolSound instrumentPerformance programsSample sizeHigh levelsHospital
2013
Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Medicare Survey
Hays RD, Martino S, Brown JA, Cui M, Cleary P, Gaillot S, Elliott M. Evaluation of a Care Coordination Measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Medicare Survey. Medical Care Research And Review 2013, 71: 192-202. PMID: 24227813, PMCID: PMC3959996, DOI: 10.1177/1077558713508205.Peer-Reviewed Original ResearchConceptsCare coordinationHealthcare providersConsumer AssessmentCAHPS global ratingCare coordination measuresBetter care coordinationMedicare surveyOverall care qualityMedical recordsPersonal doctorPatient reportsStrong unique associationCare qualityGlobal ratingHealth careFive-item measureComposite scoreCarePlan performanceCoordination measuresUnique associationPatientsProviders
2010
Relationship Between Use of Electronic Health Record Features and Health Care Quality
Poon EG, Wright A, Simon SR, Jenter CA, Kaushal R, Volk LA, Cleary PD, Singer JA, Tumolo AZ, Bates DW. Relationship Between Use of Electronic Health Record Features and Health Care Quality. Medical Care 2010, 48: 203-209. PMID: 20125047, DOI: 10.1097/mlr.0b013e3181c16203.Peer-Reviewed Original ResearchConceptsElectronic health recordsUse of EHRsColon cancer screeningEHR featuresHealth care qualityCancer screeningWomen's healthSignificant associationCare qualityInformation Set (HEDIS) quality measuresElectronic health record featuresHealthcare Effectiveness DataPrimary care physiciansHEDIS quality measuresCancer prevention measuresPhysician practice characteristicsQuality of careGroup scoresCare physiciansHEDIS measuresCancer preventionPractice characteristicsResponse rateHigh-quality healthcareEffectiveness data
2009
Reported care quality in federal Ryan White HIV/AIDS Program supported networks of HIV/AIDS care
Hirschhorn LR, Landers S, Mcinnes DK, Malitz F, Ding L, Joyce R, Cleary PD. Reported care quality in federal Ryan White HIV/AIDS Program supported networks of HIV/AIDS care. AIDS Care 2009, 21: 799-807. PMID: 19484615, DOI: 10.1080/09540120802511992.Peer-Reviewed Original ResearchConceptsRyan White ProgramEligible metropolitan areasRyan White HIV/AIDS ProgramHIV/AIDS programsWhite ProgramCare providersCase managementHIV/AIDS careAIDS ProgramCare networkPrimary care providersCoordination of careNetworks of careMedical care providersQuality of careCoordination of servicesQuality improvement activitiesAIDS careCare sitesEarly pilot testingMedical providersCare qualitySupport servicesCareImprovement activities
2008
Quality of depression care for people with coincident chronic medical conditions
Teh CF, Reynolds CF, Cleary PD. Quality of depression care for people with coincident chronic medical conditions. General Hospital Psychiatry 2008, 30: 528-535. PMID: 19061679, PMCID: PMC2598839, DOI: 10.1016/j.genhosppsych.2008.07.002.Peer-Reviewed Original ResearchMeSH KeywordsAdultAntidepressive AgentsChronic DiseaseComorbidityDepressive Disorder, MajorDysthymic DisorderFemaleHealth SurveysHumansMaleMiddle AgedPatient SatisfactionPhysician-Patient RelationsPrimary Health CareQuality Assurance, Health CareReferral and ConsultationUnited StatesUtilization ReviewConceptsChronic medical conditionsAdequate depression carePatient-provider relationshipDepression careMedical conditionsComorbid chronic medical conditionsSevere chronic medical conditionsDepression care qualityDepression recognitionContinuity of careMajor depressive disorderMental health problemsLogistic regression modelsAntidepressant medicationMedical visitsPoor outcomePatient satisfactionDepressed patientsDepressive disorderUsual sourceHealth problemsCare qualityCareProvider trustDepression
2007
The Effect of Care Team Composition on the Quality of HIV Care
Rodriguez HP, Marsden PV, Landon BE, Wilson IB, Cleary PD. The Effect of Care Team Composition on the Quality of HIV Care. Medical Care Research And Review 2007, 65: 88-113. PMID: 18184871, DOI: 10.1177/1077558707310258.Peer-Reviewed Original ResearchConceptsMultiple cliniciansCare team compositionHIV carePneumocystis carinii pneumonia prophylaxisServices Utilization StudyHigh-quality careConsistent prescribingPhysician continuityPneumonia prophylaxisHIV CostCare coordinationCare teamMultiple physiciansMore cliniciansUtilization studiesCliniciansCare qualityCareInappropriate useEmergency servicesProphylaxisPrescribingPatientsPhysicians
2005
Methods Used to Streamline the CAHPS® Hospital Survey
Keller S, O'Malley AJ, Hays RD, Matthew RA, Zaslavsky AM, Hepner KA, Cleary PD. Methods Used to Streamline the CAHPS® Hospital Survey. Health Services Research 2005, 40: 2057-2077. PMID: 16316438, PMCID: PMC1361248, DOI: 10.1111/j.1475-6773.2005.00478.x.Peer-Reviewed Original ResearchConceptsStatistical propertiesHospital SurveyCare qualityHospital care qualityBest subsetStandard psychometric methodsParsimonious subsetPromising measurement propertiesHospital stayPatient evaluationHospital carePatient reportsInternal consistency reliabilityCAHPS Hospital SurveyHospitalExcellent fitPilot dataMeasurement propertiesReport itemsConsistency reliabilityConfirmatory factor analysisCareFocus groupsPsychometric methodsSubset
1999
The Consumer Assessment of Health Plan Study (CAHPS) Survey of Children’s Health Care
Homer C, Fowler F, Gallagher P, Shaul J, Uyeda M, Zaslavsky A, Wilson V, Cleary P. The Consumer Assessment of Health Plan Study (CAHPS) Survey of Children’s Health Care. The Joint Commission Journal On Quality And Patient Safety 1999, 25: 369-377. PMID: 10412084, DOI: 10.1016/s1070-3241(16)30452-7.Peer-Reviewed Original ResearchConceptsChild health careOverall carePersonal doctorHealth careHealth Plans Study (CAHPS) surveyConsumer AssessmentHealth care servicesHealth care plansMedical care qualityQuality improvement effortsSpecialty carePediatric careCare plansCare servicesAspects of accessCare qualityInterpersonal careCognitive testingCareImprovement initiativesCore surveyChildrenStrongest correlateNeeds of childrenDoctors
1998
A Conceptual Model of the Effects of Health Care Organizations on the Quality of Medical Care
Landon B, Wilson I, Cleary P. A Conceptual Model of the Effects of Health Care Organizations on the Quality of Medical Care. JAMA 1998, 279: 1377-1382. PMID: 9582046, DOI: 10.1001/jama.279.17.1377.Peer-Reviewed Original Research