2025
Exploring sociodemographic disparities in diagnostic problems and mistakes in the quest for diagnostic equity: insights from a national survey of patient experiences
McDonald K, Gleason K, Grob R, Yuan C, Dhingra I, Evered J, Warne E, Schlesinger M. Exploring sociodemographic disparities in diagnostic problems and mistakes in the quest for diagnostic equity: insights from a national survey of patient experiences. Frontiers In Public Health 2025, 13: 1444005. PMID: 40017549, PMCID: PMC11865055, DOI: 10.3389/fpubh.2025.1444005.Peer-Reviewed Original ResearchConceptsNational survey of patient experiencesSurvey of patient experienceU.S. population-based surveysPopulation-based surveyLower household incomeNationally representative sampleWorking full-timePatient experienceSociodemographic disparitiesSociodemographic characteristicsSociodemographic predictorsSociodemographic groupsEpidemiological researchDiagnostic disparitiesRepresentative sampleU.S. populationHousehold incomeMultivariate regression analysisDiagnostic experienceNational surveyAnalysis of dataOutcome estimatesYounger ageCis femaleFull-time
2024
Adverse events and perceived abandonment: learning from patients’ accounts of medical mishaps
Schlesinger M, Dhingra I, Fain B, Prentice J, Parkash V. Adverse events and perceived abandonment: learning from patients’ accounts of medical mishaps. BMJ Open Quality 2024, 13: e002848. PMID: 39147403, PMCID: PMC11331972, DOI: 10.1136/bmjoq-2024-002848.Peer-Reviewed Original ResearchConceptsAdverse medical eventsMedical mishapsMedical eventsPerceived abandonmentEnhance patient engagementMixed-methods analysis of responsesPatient safety concernsFeelings of abandonmentOpen-ended responsesCare partnersMedication errorsPatient engagementImpact of adverse eventsMixed-methods analysisPatient accountsVulnerable populationsAdverse eventsUnder-reportingAnalysis of responsesProvidersTherapeutic allianceAttitudinal changeCoding schemaCliniciansRespondentsThe Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Matta S, Lee Y, Grob R, Schlesinger M, Nembhard I. The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings. Patient Experience Journal 2024, 11: 13-26. DOI: 10.35680/2372-0247.1943.Peer-Reviewed Original Research“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessmentCross country analysis of qualitative interviews: Developing a method, a community and an understanding of how Covid has been experienced around the globe
Ziebland S, Sakuma-Sato R, Grob R, Dowrick A, de Souza A, Spitale G, Schlesinger M. Cross country analysis of qualitative interviews: Developing a method, a community and an understanding of how Covid has been experienced around the globe. SSM - Qualitative Research In Health 2024, 5: 100396. DOI: 10.1016/j.ssmqr.2024.100396.Peer-Reviewed Original Research
2023
Leveraging Patients’ Creative Ideas for Innovation in Health Care
LEE Y, GROB R, NEMBHARD I, SHALLER D, SCHLESINGER M. Leveraging Patients’ Creative Ideas for Innovation in Health Care. Milbank Quarterly 2023, 102: 233-269. PMID: 38090879, PMCID: PMC10938936, DOI: 10.1111/1468-0009.12682.Peer-Reviewed Original ResearchHow exposure to patient narratives affects stereotyped choices of primary care clinicians
Bhaumik D, Schlesinger M. How exposure to patient narratives affects stereotyped choices of primary care clinicians. PLOS ONE 2023, 18: e0295243. PMID: 38060553, PMCID: PMC10703228, DOI: 10.1371/journal.pone.0295243.Peer-Reviewed Original ResearchLearning from patients: The impact of using patients’ narratives on patient experience scores
Nembhard I, Matta S, Shaller D, Lee Y, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2023, 49: 2-13. PMID: 38019459, PMCID: PMC10873528, DOI: 10.1097/hmr.0000000000000386.Peer-Reviewed Original ResearchGaps in benefits, awareness, and comprehension that leave those with long COVID vulnerable.
Evered J, LaJeunesse A, Wynn M, Mrig E, Schlesinger M, Grob R. Gaps in benefits, awareness, and comprehension that leave those with long COVID vulnerable. Chronic Illness 2023, 17423953231210117. PMID: 37899735, PMCID: PMC11058107, DOI: 10.1177/17423953231210117.Peer-Reviewed Original ResearchDepth semi-structured interviewsFocused qualitative analysisSemi-structured interviewsPolicy landscapeBiden administrationPrecarious employmentLived experienceEmployment situationLeave programsWorkplace benefitsFederal benefitsInductive analysisPeople's abilityCOVID-19 pandemicWay peopleDisability benefitsSupport programsQualitative analysisUnemploymentPeopleExperienceInsurance policiesPolicyEmploymentFinancial consequencesAssessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care
Shaller D, Nembhard I, Matta S, Grob R, Lee Y, Warne E, Evans R, Dicello D, Colon M, Polanco A, Schlesinger M. Assessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care. Health Services Research 2023, 59: e14245. PMID: 37845082, PMCID: PMC10915476, DOI: 10.1111/1475-6773.14245.Peer-Reviewed Original ResearchA Novel Method of Patient Narrative Feedback Reporting and Learning: Results from a Field Experiment
Shaller D, Nembhard I, Matta S, Grob R, Lee Y, Schlesinger M. A Novel Method of Patient Narrative Feedback Reporting and Learning: Results from a Field Experiment. Academy Of Management Proceedings 2023, 2023 DOI: 10.5465/amproc.2023.17988abstract.Peer-Reviewed Original ResearchLearning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores
Nembhard I, Matta S, Shaller D, Grob R, Schlesinger M. Learning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores. Academy Of Management Proceedings 2023, 2023 DOI: 10.5465/amproc.2023.225bp.Peer-Reviewed Original ResearchThe familial canopy as thought space for meaning making, emotional calibration and planful action around inherited cancer risk
Smith K, Schlesinger M, Warne E, Wise M, Grob R. The familial canopy as thought space for meaning making, emotional calibration and planful action around inherited cancer risk. SSM - Qualitative Research In Health 2023, 3: 100282. DOI: 10.1016/j.ssmqr.2023.100282.Peer-Reviewed Original ResearchEvaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care
Martino S, Reynolds K, Grob R, Palimaru A, Zelazny S, Slaughter M, Rybowski L, Parker A, Toomey S, Schuster M, Schlesinger M. Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care. Health Services Research 2023, 58: 271-281. PMID: 36645204, PMCID: PMC10012224, DOI: 10.1111/1475-6773.14134.Peer-Reviewed Original Research
2022
Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Matta S, Lee Y, Schlesinger M, Nembhard I. Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings. Academy Of Management Proceedings 2022, 2022 DOI: 10.5465/ambpp.2022.16858abstract.Peer-Reviewed Original ResearchA New Frontier: Patients as Sources of Creative Ideas for Health Care Improvement.
Lee Y, Grob R, Nembhard I, Shaller D, Schlesinger M. A New Frontier: Patients as Sources of Creative Ideas for Health Care Improvement. Academy Of Management Proceedings 2022, 2022 DOI: 10.5465/ambpp.2022.277.Peer-Reviewed Original Research
2018
301 United States Emergency Medicine Providers' Perceptions of Health Care Disparities: A National Survey
Zogg C, Rook J, Das B, Schlesinger M, Schwartz J, Haider A, D’Onofrio G. 301 United States Emergency Medicine Providers' Perceptions of Health Care Disparities: A National Survey. Annals Of Emergency Medicine 2018, 72: s118-s119. DOI: 10.1016/j.annemergmed.2018.08.306.Peer-Reviewed Original Research2EMF Understanding Emergency Medicine Providers’ Perceptions of the ACA in a Renewed Era of Health Care Reform: National Survey and Qualitative Mixed-Methods Approach
Zogg C, Rook J, Schlesinger M, Schwartz J, Henschen B, Winkelman T, Haider A, D'Onofrio G. 2EMF Understanding Emergency Medicine Providers’ Perceptions of the ACA in a Renewed Era of Health Care Reform: National Survey and Qualitative Mixed-Methods Approach. Annals Of Emergency Medicine 2018, 72: s154. DOI: 10.1016/j.annemergmed.2018.08.399.Peer-Reviewed Original ResearchThrough a Distant Mirror: Reflections, Projections, and the Multiple Logics of Cross-national Comparisons
Schlesinger M. Through a Distant Mirror: Reflections, Projections, and the Multiple Logics of Cross-national Comparisons. Journal Of Health Politics Policy And Law 2018, 43: 901-911. DOI: 10.1215/03616878-6951247.Peer-Reviewed Original ResearchCross-national comparisonNew public policiesDistinctive logicPublic policyMultiple logicsAbstract ScholarsAppropriate aspirationComparative reasoningPolicyAmerican health policyDistant mirrorHealth policySpecial issueForm of comparisonImportance of comparisonMerit attentionHealth systemFuture researchDifferent waysArticleImportant insightsCare systemLogicScholarsHealth care systemA framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality
Finucane M, Martino S, Parker A, Schlesinger M, Grob R, Cerully J, Rybowski L, Shaller D. A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality. Patient Experience Journal 2018, 5: 15-26. DOI: 10.35680/2372-0247.1229.Peer-Reviewed Original Research
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