2025
The potential for patient-reported data and narratives to improve quality during emergency department boarding
Gleason K, McDonald K, Peterson S, Kuhn D, Schlesinger M. The potential for patient-reported data and narratives to improve quality during emergency department boarding. Health Affairs Scholar 2025, 3: qxaf138. PMID: 40727592, PMCID: PMC12303624, DOI: 10.1093/haschl/qxaf138.Peer-Reviewed Original ResearchEmergency departmentConsumer Assessment of Healthcare ProvidersPatient experience surveysPatient-driven dataEmergency department boardingQuality improvement effortsPatient-reported dataPatient-reported outcomesOpen-ended questionsHealthcare providersBoarding patientsInpatient bedsED boardingPatient narrativesImprovement effortsLowest quartileExperiences SurveyDiagnostic experiencePatient outcomesQuality scoresDiagnostic quality scoreWaiting timeCAHPSSurveyOutcomesFamily Experience With Hospital Care Teams: A Qualitative Investigation.
Reynolds K, Zelazny S, Grob R, Parker A, Schlesinger M, Martino S. Family Experience With Hospital Care Teams: A Qualitative Investigation. Hospital Pediatrics 2025, 15: e179-e185. PMID: 40254297, DOI: 10.1542/hpeds.2023-007721.Peer-Reviewed Original ResearchConceptsFamily experiencesHospital typeHospital settingQuantitative assessments of patients' experiencesAssessment of patient experienceHospital care teamMedical conditionsQuality improvement effortsGuardians of childrenCare coordinationCare teamPatient experienceHospital careClinical qualityHospital experienceMedical traineesUS populationImprovement effortsQualitative interviewsPediatric hospitalParent interviewsService linesParental vigilanceHospitalCare
2024
“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessment
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