2025
The potential for patient-reported data and narratives to improve quality during emergency department boarding
Gleason K, McDonald K, Peterson S, Kuhn D, Schlesinger M. The potential for patient-reported data and narratives to improve quality during emergency department boarding. Health Affairs Scholar 2025, 3: qxaf138. PMID: 40727592, PMCID: PMC12303624, DOI: 10.1093/haschl/qxaf138.Peer-Reviewed Original ResearchEmergency departmentConsumer Assessment of Healthcare ProvidersPatient experience surveysPatient-driven dataEmergency department boardingQuality improvement effortsPatient-reported dataPatient-reported outcomesOpen-ended questionsHealthcare providersBoarding patientsInpatient bedsED boardingPatient narrativesImprovement effortsLowest quartileExperiences SurveyDiagnostic experiencePatient outcomesQuality scoresDiagnostic quality scoreWaiting timeCAHPSSurveyOutcomesThe Shadow Price of Uncertainty: Consequences of Unpredictable Insurance Coverage for Access, Care, and Financial Security
SCHLESINGER M, BHAUMIK D. The Shadow Price of Uncertainty: Consequences of Unpredictable Insurance Coverage for Access, Care, and Financial Security. Milbank Quarterly 2025, 103: 440-479. PMID: 40292705, PMCID: PMC12185371, DOI: 10.1111/1468-0009.70006.Peer-Reviewed Original ResearchConceptsHealth insurance reformInsurance reformAmerican householdsInsurance coverageHealth care reform strategiesMedical expensesPrice of uncertaintyHealth insurance coverageReducing financial insecurityPatient Protection and Affordable Care ActAffordable Care ActReform strategiesAnd Affordable Care ActShadow pricesInsurance provisionEstimate regressionsStructural reformsCoverage shortfallsHealth insuranceHousehold characteristicsCare ActFinancial securityInsurancePolicy purchaseHouseholdsFamily Experience With Hospital Care Teams: A Qualitative Investigation.
Reynolds K, Zelazny S, Grob R, Parker A, Schlesinger M, Martino S. Family Experience With Hospital Care Teams: A Qualitative Investigation. Hospital Pediatrics 2025, 15: e179-e185. PMID: 40254297, DOI: 10.1542/hpeds.2023-007721.Peer-Reviewed Original ResearchConceptsFamily experiencesHospital typeHospital settingQuantitative assessments of patients' experiencesAssessment of patient experienceHospital care teamMedical conditionsQuality improvement effortsGuardians of childrenCare coordinationCare teamPatient experienceHospital careClinical qualityHospital experienceMedical traineesUS populationImprovement effortsQualitative interviewsPediatric hospitalParent interviewsService linesParental vigilanceHospitalCareThe Impact of Introducing Managed Care Intermediaries for Long‐Term Services and Supports
Bhaumik D, Wallace J, Grabowski D, Schlesinger M. The Impact of Introducing Managed Care Intermediaries for Long‐Term Services and Supports. Health Services Research 2025, 60: e14462. PMID: 40016090, PMCID: PMC12277115, DOI: 10.1111/1475-6773.14462.Peer-Reviewed Original ResearchCare useCare usersHealth and Retirement Study dataNurse home visitsNursing home statusNursing home occupancyCommunity-based servicesHome care useRetirement Study dataHome care usersLong-term careInformal care useLong-term serviceAcute careHome visitsHealth outcomesFormal careFunctional limitationsHome statusCare individualsEvidence of reductionStatistically significant changesCareNursesStudy dataExploring sociodemographic disparities in diagnostic problems and mistakes in the quest for diagnostic equity: insights from a national survey of patient experiences
McDonald K, Gleason K, Grob R, Yuan C, Dhingra I, Evered J, Warne E, Schlesinger M. Exploring sociodemographic disparities in diagnostic problems and mistakes in the quest for diagnostic equity: insights from a national survey of patient experiences. Frontiers In Public Health 2025, 13: 1444005. PMID: 40017549, PMCID: PMC11865055, DOI: 10.3389/fpubh.2025.1444005.Peer-Reviewed Original ResearchConceptsNational survey of patient experiencesSurvey of patient experienceU.S. population-based surveysPopulation-based surveyLower household incomeNationally Representative SampleWorking full-timePatient experienceSociodemographic disparitiesSociodemographic characteristicsSociodemographic predictorsSociodemographic groupsEpidemiological researchDiagnostic disparitiesRepresentative sampleU.S. populationHousehold incomeMultivariate regression analysisDiagnostic experienceNational surveyAnalysis of dataOutcome estimatesYounger ageCis femaleFull-time
2024
Adverse events and perceived abandonment: learning from patients’ accounts of medical mishaps
Schlesinger M, Dhingra I, Fain B, Prentice J, Parkash V. Adverse events and perceived abandonment: learning from patients’ accounts of medical mishaps. BMJ Open Quality 2024, 13: e002848. PMID: 39147403, PMCID: PMC11331972, DOI: 10.1136/bmjoq-2024-002848.Peer-Reviewed Original ResearchConceptsAdverse medical eventsMedical mishapsMedical eventsPerceived abandonmentEnhance patient engagementMixed-methods analysis of responsesPatient safety concernsFeelings of abandonmentOpen-ended responsesCare partnersMedication errorsPatient engagementImpact of adverse eventsMixed-methods analysisPatient accountsVulnerable populationsAdverse eventsUnder-reportingAnalysis of responsesProvidersTherapeutic allianceAttitudinal changeCoding schemaCliniciansRespondentsThe Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Matta S, Lee Y, Grob R, Schlesinger M, Nembhard I. The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings. Patient Experience Journal 2024, 11: 13-26. DOI: 10.35680/2372-0247.1943.Peer-Reviewed Original Research“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessmentCross country analysis of qualitative interviews: Developing a method, a community and an understanding of how Covid has been experienced around the globe
Ziebland S, Sakuma-Sato R, Grob R, Dowrick A, de Souza A, Spitale G, Schlesinger M. Cross country analysis of qualitative interviews: Developing a method, a community and an understanding of how Covid has been experienced around the globe. SSM - Qualitative Research In Health 2024, 5: 100396. DOI: 10.1016/j.ssmqr.2024.100396.Peer-Reviewed Original Research
2023
Leveraging Patients’ Creative Ideas for Innovation in Health Care
LEE Y, GROB R, NEMBHARD I, SHALLER D, SCHLESINGER M. Leveraging Patients’ Creative Ideas for Innovation in Health Care. Milbank Quarterly 2023, 102: 233-269. PMID: 38090879, PMCID: PMC10938936, DOI: 10.1111/1468-0009.12682.Peer-Reviewed Original ResearchHow exposure to patient narratives affects stereotyped choices of primary care clinicians
Bhaumik D, Schlesinger M. How exposure to patient narratives affects stereotyped choices of primary care clinicians. PLOS ONE 2023, 18: e0295243. PMID: 38060553, PMCID: PMC10703228, DOI: 10.1371/journal.pone.0295243.Peer-Reviewed Original ResearchLearning from patients: The impact of using patients’ narratives on patient experience scores
Nembhard I, Matta S, Shaller D, Lee Y, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2023, 49: 2-13. PMID: 38019459, PMCID: PMC10873528, DOI: 10.1097/hmr.0000000000000386.Peer-Reviewed Original ResearchGaps in benefits, awareness, and comprehension that leave those with long COVID vulnerable
Evered J, LaJeunesse A, Wynn M, Mrig E, Schlesinger M, Grob R. Gaps in benefits, awareness, and comprehension that leave those with long COVID vulnerable. Chronic Illness 2023, 21: 216-228. PMID: 37899735, PMCID: PMC11058107, DOI: 10.1177/17423953231210117.Peer-Reviewed Original ResearchDepth semi-structured interviewsFocused qualitative analysisSemi-structured interviewsPolicy landscapeBiden administrationPrecarious employmentLived experienceEmployment situationLeave programsWorkplace benefitsFederal benefitsInductive analysisPeople's abilityCOVID-19 pandemicWay peopleDisability benefitsSupport programsQualitative analysisUnemploymentPeopleExperienceInsurance policiesPolicyEmploymentFinancial consequencesAssessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care
Shaller D, Nembhard I, Matta S, Grob R, Lee Y, Warne E, Evans R, Dicello D, Colon M, Polanco A, Schlesinger M. Assessing an innovative method to promote learning from patient narratives: Findings from a field experiment in ambulatory care. Health Services Research 2023, 59: e14245. PMID: 37845082, PMCID: PMC10915476, DOI: 10.1111/1475-6773.14245.Peer-Reviewed Original ResearchWhen Mistakes Multiply: How Inadequate Responses to Medical Mishaps Erode Trust in American Medicine
Schlesinger M, Grob R. When Mistakes Multiply: How Inadequate Responses to Medical Mishaps Erode Trust in American Medicine. The Hastings Center Report 2023, 53: s22-s32. PMID: 37963044, DOI: 10.1002/hast.1520.Peer-Reviewed Original ResearchA Novel Method of Patient Narrative Feedback Reporting and Learning: Results from a Field Experiment
Shaller D, Nembhard I, Matta S, Grob R, Lee Y, Schlesinger M. A Novel Method of Patient Narrative Feedback Reporting and Learning: Results from a Field Experiment. Academy Of Management Proceedings 2023, 2023 DOI: 10.5465/amproc.2023.17988abstract.Peer-Reviewed Original ResearchLearning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores
Nembhard I, Matta S, Shaller D, Grob R, Schlesinger M. Learning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores. Academy Of Management Proceedings 2023, 2023 DOI: 10.5465/amproc.2023.225bp.Peer-Reviewed Original ResearchThe familial canopy as thought space for meaning making, emotional calibration and planful action around inherited cancer risk
Smith K, Schlesinger M, Warne E, Wise M, Grob R. The familial canopy as thought space for meaning making, emotional calibration and planful action around inherited cancer risk. SSM - Qualitative Research In Health 2023, 3: 100282. DOI: 10.1016/j.ssmqr.2023.100282.Peer-Reviewed Original ResearchEvaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care
Martino S, Reynolds K, Grob R, Palimaru A, Zelazny S, Slaughter M, Rybowski L, Parker A, Toomey S, Schuster M, Schlesinger M. Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care. Health Services Research 2023, 58: 271-281. PMID: 36645204, PMCID: PMC10012224, DOI: 10.1111/1475-6773.14134.Peer-Reviewed Original Research
2022
Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Matta S, Lee Y, Schlesinger M, Nembhard I. Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings. Academy Of Management Proceedings 2022, 2022 DOI: 10.5465/ambpp.2022.16858abstract.Peer-Reviewed Original Research
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply