2025
Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix.
Elliott M, Beckett M, Hambarsoomian K, Brown J, Cleary P, Lehrman W, Goldstein E, Giordano L, Parast L. Updated Adjustment of the HCAHPS Survey for New Modes of Survey Administration and Patient Mix. Medical Care 2025 PMID: 39878622, DOI: 10.1097/mlr.0000000000002127.Peer-Reviewed Original ResearchHCAHPS scoresPatient mixAssociated with more positive experiencesPositive patient experienceMeasure hospital performanceMode of survey administrationProtocol effectivenessSurvey response ratePatient-mix adjustmentHCAHPS surveyMail-onlyPatient experienceHospital performanceHCAHPSPlanned admissionsSurvey protocolSurvey administrationHospital admissionAdjusted modelsPositive experiencesHospitalResponse rateSurveyAdjustmentNegative adjustment
2019
The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web‐based approaches
Fowler FJ, Cosenza C, Cripps LA, Edgman‐Levitan S, Cleary PD. The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web‐based approaches. Health Services Research 2019, 54: 714-721. PMID: 30656646, PMCID: PMC6505419, DOI: 10.1111/1475-6773.13109.Peer-Reviewed Original ResearchConceptsResponse rateMore primary care visitsPrimary care visitsPrimary care practicesSample of patientsLow response rateSurvey response rateCare visitsPatient populationAdministration protocolCAHPS surveyCare practicesPatientsCharacteristics of respondentsComparison of MailEmail invitationEmail addressesAdministration modeRespondent characteristicsLittle evidenceMailProtocolNonresponse biasVisits
2007
The Impact of a Quality Improvement Program on Systems, Processes, and Structures in Medical Clinics
McInnes DK, Landon BE, Wilson IB, Hirschhorn LR, Marsden PV, Malitz F, Barini-Garcia M, Cleary PD. The Impact of a Quality Improvement Program on Systems, Processes, and Structures in Medical Clinics. Medical Care 2007, 45: 463-471. PMID: 17446833, DOI: 10.1097/01.mlr.0000256965.94471.c2.Peer-Reviewed Original ResearchConceptsIntervention clinicsHuman immunodeficiency virus clinicHigher post-intervention scoresQuality Improvement ProgramPost-intervention scoresHIV careHIV clinicSurvey response rateIntervention cliniciansControl clinicsClinic structureResponse rateCare processesClinicMedical clinicsIntensive interventionMedical directorsQuality improvement techniquesCliniciansQuality improvementE-mail listsInterventionImprovement programs
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